You have to cast your mind back to that era. Social networking was still a very new phenomenon, especially in the mainstream media. Facebook had only just opened up in the six months prior. Selling social networks as media platforms was a new field. What advertising agencies wanted was someone to explain to them, in simple terms, where the value lay. And that’s exactly what Shields did.
As one of my sources says: “Shields was extremely really good at getting the slightly dim media buying agencies to automatically tell their clients that they just had to be on Bebo.”
It would be fair to say that many advertising agencies then - and even to some extent even now - don’t have a clue about the Web.
A senior media planner at a major agency spoke to me on the condition of anonymity. She confirmed that Bebo’s 2007 offensive on the agencies was planned with military precision: “Among all the social networks that pitched to us at the time Bebo had the best packages and approach to sell to agencies. It was VERY easy to buy from them. Joanna’s approach was excellent. Her experience was evident. When they presented the packages it was presented as a one-stop shop.”
Media agencies found other social networks at the time far more complex to deal with. But “dealing with Bebo was very similar to traditional online buys. They got into agencies easily because of that. They just pitched exactly what you wanted to hear: audience, growth, traffic, costs, and branding/textlinks packages. Simple.”
By the time other social networks came calling at the agencies’ doors, Bebo had almost sown up the market.
But in particular, Bebo did very well targeting the completely Web-clueless TV planning agencies, largely responsible for buying TV shows, not running the ROI numbers on a PPC web campaign.
Bebo was pitched as a kind of new-era TV network. The creation of the Kate Modern series. The partnership with media companies. All of it was cleverly designed to pull fat, undiscriminating ad budgets out of TV agencies.
In fact, it’s almost arguable that hit Web shows like Kate Modern were created specifically to target these agencies and generate PR in the media, prior to the sale. As a media agency source tells me £100,000 is nothing in TV. “Communication planners have big budgets for this kind of TV-style buying - it’s easy to justify to clients.”
Bebo also found a way to spin off its shows to traditional TV. Bebo’s “Sofia’s Diary” drama, for instance, was acquired by Channel Five in April last year.
Thus, once the agencies had been coaxed into singing the praises of Bebo to clients, brands started to join in with the choir. The bandwagon started rolling. Bebo went on a media-savvy PR offensive the like of which has rarely been seen from a tech startup.
The rest as they say is history. Thinking Bebo was going to rank as “Facebook Mark 2″, AOL (the place where, as Jeff Jarvis famously put it, innovations go to die) Bebo was bought by AOL on March 13, 2008 for $850 million (£417m).
However, in 2009, in an advertising recession, all is not working so well. Digital agencies - not TV planners - have since found that Bebo has not been performing anywhere near the ROI level it was pitched at a year ago. Apparently the dwell time in particular is not as good as first thought, and the young demographic has not proved valuable.
Should Bebo be blamed? My agency contact thinks not. “I don’t blame Bebo as much as the agencies who don’t know how to engage with Bebo users, and made bad decisions. We are now moving away from a walled garden in social networks anyway. You don’t just have to be on one social network in the way we thought we did two years ago.”
They say: “Bebo was great at the time but now we are disappointed because socnets [social networks]are not about sending loads of traffic to a profile page. At the time it was fine, but people are now disappointed. You don’t get ‘friended’ much as a brand. It’s not just about being inside one socnet but about being everywhere.”
Furthermore, the fallout from the Bebo sale amongst the VCs who backed other social networks has also been tough to take. Although Balderton made $140m from the Bebo sale, I understand Index Ventures, which backed European social network Netlog to the tune of €5 million was not best pleased when Bebo was picked instead. Netlog has plenty of figures to match or even better Bebo, but it was Bebo that AOL picked, not Netlog. And my sources say it is largely because of the stellar performance Shields gave to the media agencies, and thus their brand clients."
Updated: A Year Later, AOL Is Contemplating A Bebo Sale.